All Returns MUST begin by emailing: firstname.lastname@example.org
(Please include receipt or proof of purchase)
30-Day Policy: If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
Returns: Customers are responsible for paying all shipping costs for any purchased items they wish to return. We DO NOT issue return shipping labels for returned items.
Eligibility: Your item must be unused and in the same condition and original packaging. Only regular priced items may be refunded.
Exchanges: In some instances, items deemed defective or damaged can be replaced or exchanged. For exchanges, email email@example.com
There are certain situations where only partial refunds are granted: (if applicable)
- Masks with obvious signs of use
- Mask packaging that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once a return is received and inspected, our support team will send a confirmation email as well as a notification on its review status.
If you are approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (transaction times may vary based on payment method).